Customer experience is increasingly becoming the decisive element for any firm in this technological age. Customer service and the entirety of the customer lifecycle with that brand make up the “experience.”
To meet these objectives, Salesforce and ServiceNow are our two available cloud-based customer support engines. Both of them offer a range of services, some of which are comparable and some of which are not.
We’ll take you through each piece of software individually so you can compare and determine which performs better. Whereas ServiceNow is specialized ITSM software with some CRM functionality, Salesforce is a full-featured CRM that may also be used for IT service management activities.
Salesforce CRM primarily manages the duty of keeping customer and seller office-specific information. Businesses that deal with customers worldwide profit from ServiceNow CRM applications, which streamline regular-based pitches. This relationship bolsters the business firm’s productivity and the degree of trust in it.
Windows, web-based, iPhone, and Android are the four supported platforms. It is evident that the multi-platform support system of Salesforce Service Cloud, in contrast to ServiceNow, can be used in real-world scenarios regardless of scale. Let’s examine the features that set these two platforms apart:
We must select which of the two options—ServiceNow or Salesforce—is superior after examining their differences below-
- Salesforce is a relationship management tool that tracks user activity on the cloud. On the other hand, ServiceNow is an IT platform that democratizes the expansion of systematic procedures and empowers application development.
- Businesses that manage several departments might select Salesforce based on its suitability. ServiceNow is suited for handling events that have ordering queues; to do away with the ordering queues, customization and application development are required.
- Salesforce works with several platforms, including iPhone, Android, and the Web. Supported platforms in ServiceNow include Windows, online help, and video lessons.
- Salesforce has accessibility management; however, ServiceNow does not support accessibility management.
- Audit trails are also supported in Salesforce only.
- Salesforce allows for thousands of integrations, but ServiceNow has a restricted number of integrations.
- One thing that sets ServiceNow apart from Salesforce is that its software works fairly well on iPhones and Android phones. Its use is also restricted to Windows, emphasizing app development and customization. Salesforce is primarily well-known for small businesses and is available on all platforms, including web-based platforms, Android devices, and iPhones.
- Changing the ServiceNow CRM system process in urgent scenarios can be challenging. In addition, ServiceNow‘s price structure is considered less transparent and less economical. More multi-tenancy is also required because it can interfere with deployments during emergency scenarios.
Following up on the Salesforce vs. ServiceNow comparison, it should be noted that Salesforce’s exceptional appeal stems from the exceptional features that no other customer relationship management software provides. The features include risks from task and contact management to tool cooperation. It’s also regarded as a dashboard that’s suited for mobile.
Salesforce ServiceNow comes to mind when someone mentions CRM. Keep in mind that Salesforce and Service Now are two distinct CRMs. You have been guided regarding ServiceNow vs. Salesforce and how they operate in this digital harmony. We can now discuss Salesforce and ServiceNow synchronization, which has numerous business benefits and allows users to sync data with a single click.
Hope this blog helps you to decide which is better, ServiceNow or Salesforce. For a Salesforce or ServiceNow implementation consultation, schedule a discussion with our Salesforce and ServiceNow specialists at info@thediligentgroup.com
